FAQ

GENERAL QUESTIONS

Q1: Are these premade templates custom?

A: No. All premade templates (Branding Kits, Instagram posts, Shopify templates, Thank You cards) are ready-to-use and editable in Canva. You will customize colors, text, and content yourself.

Q2: Do I need Canva Pro?

A: Some templates include premium fonts, images, or elements that may require Canva Pro. Canva Pro is not included with purchase.

Q3: How do I access my digital product?

A: After purchase, you’ll receive a link to the Canva template or digital download. Premade products are delivered within 24–48 hours; custom services follow the agreed timeline.

Q4: Can I resell or share my purchased templates?

A: No. All products are licensed for single-business use only. Redistribution, resale, or sharing is prohibited.

Q5: Can I get revisions on premade products?

A: Premade products do not include revisions. You are responsible for editing them yourself in Canva.

 

 

CUSTOM SERVICES QUESTIONS

Q6: What’s included with custom Shopify services?

A: Custom services include the deliverables listed on your service page, one Zoom call, and up to 2 revision rounds. Additional calls or revisions are billed separately.

Q7: How long does a custom service take?

A:

  • Shopify Revamp: ~7–10 business days

  • Custom Shopify Website: ~10–14 business days

     Delivery depends on timely client feedback and required assets.

Q8: Can I get a refund on custom services?

A: Refunds are only considered if no work has been started or no deliverables have been provided. Once work is delivered, refunds are not available.

Q9: Do I need to provide my own content?

A: Yes. For custom services, clients are responsible for providing text, product images, logos (if applicable), and any other content needed to complete the project.

 

 

PAYMENT & TECH QUESTIONS

Q10: How do I pay for services or templates?

A: Payments are completed through Shopify at checkout. All premade and custom services require full payment before delivery.

Q11: What if I have technical issues with Canva or my Shopify template?

A: We provide instructions and links, but technical issues with third-party platforms are the customer’s responsibility.